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Every retail business is faced with stock and or cash shortages. In South Africa there seems to be only one way of dealing with these shortages or theft of cash. The employer has to ensure that: 1. shortages and theft of cash are dismissal offences in the disciplinary code of the business, this has to …

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When it becomes necessary to discipline an employee, it is absolutely important to be meticulous in the preparation of the case.  The company’s code of conduct as well as the company’s disciplinary code must be the foundation that the disciplinary action will be built on.  Consistency and fairness must be reflected in the disciplinary process. …

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In management: • An unbiased objective view of internal processes. • Analysis that is driven by best practices in the field of business • Advice that is designed to reduce risk to the client • Advice that is designed to improve client profits In Labour issues: • An unbiased objective view of disciplinary issues • …

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Consulting offers many opportunities to consult in many different environments. From client to client the change of environment and kind of business can be drastically different. Operating environments can be anything from a retail environment in a recreational area, to a specialist doctor’s practice to a veterinary hospital. Of all the recent clients, being in …

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One of the biggest challenges to any business irrespective of it size, is the maintenance of service excellence. Recent experiences with a National cell phone network, have left the impression that it’s employees have become completely disengaged from the customers. Today marks 31 days of attempting to upgrade a contract with that carrier. It includes …

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Customer Service and Unicorns Customer service should never be the unicorn you have to pull out of your cloak when you’ve failed to meet a customer’s expectations.  It is far easier to ensure you meet expectations than to have to find the always elusive unicorn. Attention to detail, adherence to delivery times, ensuring that expectations …

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Balancing power and responsibility is something that many people tend to overlook as they are given more power in an organisation. Ethical behavior in the presence of power seems to become a less desirable commodity with many people. The news is filled stories about this. Yet people keep falling into the same power trap, and …

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It’s not often that an idea comes along that makes so much sense. We represent a company that builds injection moulding machines. Part of the engineering challenge of any injection moulder is to exert clamping force equally over the surface of the mould. Advantages: Uniform distribution of clamping force is important to extend the life …

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I have spent a long time consulting on HR issues the last few weeks. I have helped clients to win labour arbitrations and to protect their businesses from the actions of errant employees. We have won simply because I have always insisted that any disciplinary procedure that may result in dismissal has to be procedurally …

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Most of my clients have by now settled into a routine when it comes to the annual South African phenomenon of shutting down over December. There is no secret in the management of shut downs and startups.  In most cases all the information any manufacturer needs is available from their own machine manuals. A competent …

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