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Risk Reduction

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We are happy to announce that we have upgraded our accreditation as ISO9001:2015 certified consultants. We are now able to implement and audit ISO9001:2015 business management systems. We are also able to assist in the transition from ISO9001:2008 to ISO9001:2015. Please contact us to arrange a meeting to discuss your requirements as any ISO9001:2008 certification …

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Occasionally I come across a “Findings of a disciplinary hearing” so bad that I wonder how a chairperson can justify committing their findings to writing. I regularly see findings that indict the chairperson and demonstrate their clear BIAS. In brief, a chairperson has to do the following: The chairperson has to keep the meeting (yes …

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In management: • An unbiased objective view of internal processes. • Analysis that is driven by best practices in the field of business • Advice that is designed to reduce risk to the client • Advice that is designed to improve client profits In Labour issues: • An unbiased objective view of disciplinary issues • …

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The disciplinary process as defined by the Labour relations Act is a means for employers to ensure that employees are correctly dealt with when they commit transgressions of the company rules and disciplinary code. The Labour Relations Act also states that discipline must be corrective as well as progressive. Simply put this means that when …

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Recent events in South Africa with the Ford Kuga highlighted how badly prepared Ford was to deal with a catastrophic product failure. To delay taking decisive action once they knew there was a problem was the same as exacerbating the problem. That a death of an owner was insufficient to galvanize the company to decisive …

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I was reminded today by someone in advertising, how social media has in many ways diminished free speech. For people active in business and on social media, the act of self censorship comes from a wish to protect business interests from those with divergent views to us. It is an acknowledgement that not all opinions …

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Helping customers is sometimes made extremely difficult by their suppliers, in South Africa, dealing with Telkom SA is not always plain sailing. A customer has been without their business ADSL line since the 9th of December. Despite repeated “escalation” of the problem, the customer remains disconnected from the services they need to run their business. …

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A customer needs a specialized service, you approach a third party specialized service company and ask for a quote on a certain service, the supplier quotes between 800 and 1200 to do the work. You deliver the part to do the work and then get told that it will cost 2200. You have just been …

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Employers  have a duty to treat their employees equitably and fairly. These duties are clearly laid out in the various pieces of labour legislation in force in South Africa. Many companies and labour law practitioners agree that the protection afforded workers in legislation is out of balance with the duties of employers.

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The Chairperson’s Duties: Keeping the meeting in good order, means that the chairperson has to be impartial, as his or function at the meeting is to ensure that everyone gets a fair opportunity to be heard. Depending on the type of meeting, such as a disciplinary hearing, the chairperson may be required to make decisions …

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