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Every retail business is faced with stock and or cash shortages. In South Africa there seems to be only one way of dealing with these shortages or theft of cash. The employer has to ensure that: 1. shortages and theft of cash are dismissal offences in the disciplinary code of the business, this has to …

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When it becomes necessary to discipline an employee, it is absolutely important to be meticulous in the preparation of the case.  The company’s code of conduct as well as the company’s disciplinary code must be the foundation that the disciplinary action will be built on.  Consistency and fairness must be reflected in the disciplinary process. …

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We are happy to announce that we have upgraded our accreditation as ISO9001:2015 certified consultants. We are now able to implement and audit ISO9001:2015 business management systems. We are also able to assist in the transition from ISO9001:2008 to ISO9001:2015. Please contact us to arrange a meeting to discuss your requirements as any ISO9001:2008 certification …

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Occasionally I come across a “Findings of a disciplinary hearing” so bad that I wonder how a chairperson can justify committing their findings to writing. I regularly see findings that indict the chairperson and demonstrate their clear BIAS. In brief, a chairperson has to do the following: The chairperson has to keep the meeting (yes …

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In management: • An unbiased objective view of internal processes. • Analysis that is driven by best practices in the field of business • Advice that is designed to reduce risk to the client • Advice that is designed to improve client profits In Labour issues: • An unbiased objective view of disciplinary issues • …

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The disciplinary process as defined by the Labour relations Act is a means for employers to ensure that employees are correctly dealt with when they commit transgressions of the company rules and disciplinary code. The Labour Relations Act also states that discipline must be corrective as well as progressive. Simply put this means that when …

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Consulting offers many opportunities to consult in many different environments. From client to client the change of environment and kind of business can be drastically different. Operating environments can be anything from a retail environment in a recreational area, to a specialist doctor’s practice to a veterinary hospital. Of all the recent clients, being in …

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Recent events in South Africa with the Ford Kuga highlighted how badly prepared Ford was to deal with a catastrophic product failure. To delay taking decisive action once they knew there was a problem was the same as exacerbating the problem. That a death of an owner was insufficient to galvanize the company to decisive …

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I was reminded today by someone in advertising, how social media has in many ways diminished free speech. For people active in business and on social media, the act of self censorship comes from a wish to protect business interests from those with divergent views to us. It is an acknowledgement that not all opinions …

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Helping customers is sometimes made extremely difficult by their suppliers, in South Africa, dealing with Telkom SA is not always plain sailing. A customer has been without their business ADSL line since the 9th of December. Despite repeated “escalation” of the problem, the customer remains disconnected from the services they need to run their business. …

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