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Recent events in South Africa with the Ford Kuga highlighted how badly prepared Ford was to deal with a catastrophic product failure. To delay taking decisive action once they knew there was a problem was the same as exacerbating the problem. That a death of an owner was insufficient to galvanize the company to decisive …

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I was reminded today by someone in advertising, how social media has in many ways diminished free speech. For people active in business and on social media, the act of self censorship comes from a wish to protect business interests from those with divergent views to us. It is an acknowledgement that not all opinions …

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