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Helping customers is sometimes made extremely difficult by their suppliers, in South Africa, dealing with Telkom SA is not always plain sailing. A customer has been without their business ADSL line since the 9th of December. Despite repeated “escalation” of the problem, the customer remains disconnected from the services they need to run their business. …

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One of the biggest challenges to any business irrespective of it size, is the maintenance of service excellence. Recent experiences with a National cell phone network, have left the impression that it’s employees have become completely disengaged from the customers. Today marks 31 days of attempting to upgrade a contract with that carrier. It includes …

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