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Customer Service and Unicorns Customer service should never be the unicorn you have to pull out of your cloak when you’ve failed to meet a customer’s expectations.  It is far easier to ensure you meet expectations than to have to find the always elusive unicorn. Attention to detail, adherence to delivery times, ensuring that expectations …

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Balancing power and responsibility is something that many people tend to overlook as they are given more power in an organisation. Ethical behavior in the presence of power seems to become a less desirable commodity with many people. The news is filled stories about this. Yet people keep falling into the same power trap, and …

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